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Frequently Asked Questions (FAQ)
 

Why would I want to use EyeGlassLenses.com?

EyeGlassLenses.com is the exciting new way to get valuable information about all types of opthometric lenses for today's discriminating eyeglass wearer. With so much technology in lenses being offered today, Opticians, Optometrists and Ophthalmologist along with their staff need instant, non-bias, information about all the types of lenses. This includes "older" style lenses like Kriptok bifocals or Ultrex bifocals with a 1200 add. Eyeglasslenses.com has all the sources for every type of lens ever developed.

What happens if I need a lens, but I'm not sure what it even is?

EyeGlassLenses.com with it's expert staff will help you by "walking" through the identification process. It it's a progressive lens, you can instantly bring up the symbol at the laser marking to identify which progressive it is. Also, we have fitting charts you can print to instantly have a decision if the lens would cut-out in a particular frame. Remote Tracing is coming. We will be of the forerunners of incorporating a remote tracing system using a simple cost process that will transfer frame data directly to us, so we can process your prescription and return to you the finest in lenses.

Will Eyeglasslenses.com be affiliated with a buying group?

At this time we have no plans to be associated with any buying groups because our prices will be better then theirs in most cases.

Products

EyeGlassLenses.com caters to the product needs of licensed eyecare professionals only. This is not a consumer e-commerce site. Registration, is required, for your practice to gain access to the secured product listing and ordering sections. 

Search

If you know the name of a specific product you're looking for, you can search our database for the product. Type in the name of the product in the Search box in the top Navigation Bar that appears on every screen and click Go to see the products matching your entry. 

Suggestions

If there is a product you do not see on our site, please let us know by emailing us at products@EyeGlassLenses.com

We are open to any feedback that you may have and openly encourage the input, feel free at any time to let us know how we may better serve your needs. feedback@EyeGlassLenses.com

Placing an order

Once you have found the product(s) you wish to purchase, prompts will assist you in choosing the size, color, and quantity. Then click on Add to Cart to add items to your order. Select Checkout to proceed to checkout. Prompts will lead you through the remainder of the order process.

Password reminder

If you forget your password, please click here. We'll send you a new password by email within 48 hours.

Removing an Item From Your Cart

To remove an item from your shopping cart, click the shopping cart icon to view the items in your cart. Then, click on Remove from Cart to delete the product you wish to remove.

If you decide to
cancel or adjust an order after it has been submitted please contact us by email at service@EyeGlassLenses.com or call us at our toll free number. We will do everything possible to try to accommodate your needs. 

Sales Tax

Sales tax is charged only on orders shipped within the state of New Jersey. The tax rate used is the percent charged in the city and county to which the order is shipped. 

Returning an Order

Please send your returns to the EyeGlassLenses.com Distribution Center. Be sure to include "Attn: Returns" on your address. Indicate the reason for your return and whether you would like to exchange the merchandise or be refunded by the original method of payment. Please include the original paperwork and packaging within 30 days of receiving your order.

Product Availability

Availability information for each product is listed on that product's detail page. We will notify you if there is a delay with your order.

Check or money orders

EyeGlassLenses.com accepts checks and money orders as payment for all orders. To pay with a check or money order, choose Check from the billing option pull down menu. Checkout process for complete instructions. During checkout we will show you the address to which you should send your check. Make the check payable to EyeGlassLenses.com--and please don't forget to write your order number on your check. 

Please Note: Paying by personal check typically delays your order seven to 10 days because EyeGlassLenses.com does not ship your items until the funds have cleared. We are able to accept only postal money orders denominated in U.S. dollars, and checks denominated in U.S. dollars and drawn on a U.S. bank. Checks must also have a valid nine-digit routing number (ABA code) MICR-encoded on the bottom of the check.

Credit Cards

EyeGlassLenses.com accepts MasterCard, Visa, American Express and Discover online or at our toll free number.

Security

We guarantee your security. While shopping at EyeGlassLenses.com, you are backed by our security guarantee. EyeGlassLenses.com utilizes secure server technology, which encrypts all of your personal information, including name, address, and credit card number. The encryption process ensures that no one can access or use your personal information.

Newsletter by Email

To receive the free EyeGlassLenses.com newsletter, simply enter your email address on our Home Page. To unsubscribe, either follow the unsubscribe instructions at the bottom of the newsletter or send an email to service@EyeGlassLenses.com with "unsubscribe" in the subject line. Depending on the day you unsubscribe, you may receive one more mailing. If you have previously unsubscribed and would like to resubscribe, send an email to newsletter@EyeGlassLenses.com
  

 
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      Knowledge is Power
EyeGlassLenses.com takes an active role in educating ECP's and consumers alike. This knowledge section is a constantly updated and refined resource of vision related information.



Product #1: Varilux
More information about our new line of Varilux Lenses and important information for ECP's

Product #2: Transitions
A Guide to choosing the right lenses for your customers


Advertise with eyeglasslenses.com
Our marketing staff will coordinate with your management for a seamless integration of an online marketing campaign and recommend an ideal solution that can be integrated into an existing strategy.

 




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